Grievance redressal

1. When to file a grievance

File a grievance with InvestingPro when you believe we have:

• Mishandled, lost, or wrongly shared your personal data (DPDP Act 2023, Section 13)
• Published an article that misstates a verifiable fact about a product or regulatory rule
• Routed an affiliate “Apply Now” click to the wrong destination, or charged you a referral fee that you weren't told about
• Failed to respond to a previous correction request within the 48-hour acknowledgement window (see /corrections)
• Violated the IT Rules 2021 (Intermediary Guidelines) in any way

For factual corrections to specific articles, the faster path is /corrections (48-hour acknowledgement). This page is for the formal grievance channel, used when the corrections process has not resolved your concern.

2. Grievance Officer

3. How to file

Send an email to grievance@investingpro.in with the following information:

• Your full name and a contact method (email or phone)
• The specific URL or product you are raising the grievance about
• A clear description of what you believe went wrong, with dates and screenshots if available
• The outcome you are seeking (correction, data deletion, refund of a wrongly-applied affiliate credit, etc.)

You will receive an acknowledgement with a unique grievance reference number within 48 hours. We will respond with a substantive resolution — or a clear timeline — within 30 days.

4. Escalation matrix

If our resolution is not satisfactory, you may escalate as follows:

InvestingPro is an information and comparison platform — we are not the entity that approves a loan, holds an insurance contract, or buys mutual fund units on your behalf. For disputes with the product's actual provider, the provider's own grievance channel is the primary route.

5. Your DPDP-Act rights

Under the Digital Personal Data Protection Act 2023, you have the following rights with respect to your personal data held by InvestingPro as a Data Fiduciary:

• Right to information — what personal data we hold and how we process it (Section 11)
• Right to correction and erasure — request that we correct, complete, update, or erase your data (Section 12)
• Right of grievance redressal — the right covered by this page (Section 13)
• Right of nomination — nominate someone to exercise your DPDP rights on your behalf in case of death or incapacity (Section 14)

Full detail of how we collect, process, store, and protect your data lives in the Privacy Policy.